Shopify is a popular e-commerce platform that helps businesses set up online stores. Our customer service helps Shopify users with a variety of services from setting up your stores to managing orders and resolving technical glitches.
We are your trusted partner for seamless Shopify store management and e-commerce success.
What Shopify Offers?
1. MERCHANT SUPPORT
For Shopify store owners, the platform provides:
24/7 Customer Support: Through live chat, email, and phone.
Help Center: A knowledge base with articles, tutorials, and troubleshooting guides.
Community Forums: Merchants can discuss common issues and solutions.
Shopify Academy: Free courses and tutorials for new and existing store owners.
Priority Support (Shopify Plus): For enterprise customers, with dedicated account managers.
2. CUSTOMER ASSISTANCE FOR ONLINE BUYERS
If you're shopping on a Shopify-powered store:
Order Status Inquiries: Help with tracking orders, cancellations, or refunds.
Payment Issues: Addressing problems with payments or transactions.
Return and Exchange Policies: Support with product returns, exchanges, and disputes.
3. CHANNELS TO REACH SUPPORT SUPPORT
Live Chat: Available 24/7 through the Shopify website.
Email Support: Through the Help Center.
Phone Support: In selected regions.
Social Media: Shopify also provides updates and support through platforms like Twitter.
However, if you’re a merchant needing help from us or if you're a buyer who needs additional support for any issue from our Shopify Developers and Experts, our Customer Services is usually designed to help you with one-on-one support with all of your queries during and after the delivery of your website.
Tailored Shopify solutions to accelerate your business growth
We build, customize, and scale Shopify stores that drive growth. Unlock your business potential with our all-in-one Shopify solutions.
Shopify Store Setup & Customization
Full Shopify store setup from scratch. Theme selection, installation, and customization to match brand aesthetics. Custom header, footer, and layout design adjustments. Fonts & color settings as per your brand requirements.
Custom Theme Development
Custom theme development based on your brand's unique requirements. Modification of existing themes to enhance performance and user experience. Conversion of Figma/PSD designs into Shopify themes.
App Integration & Configuration
Seamless integration of third-party apps (e.g., payment gateways, analytics tools). Custom app recommendations based on your business needs. Set up and configure marketing automation apps like Klaviyo and Omnisend. Our profile on the official Shopify App Store
Shopify Plus Services & Migration
Shopify Plus implementation for high-growth businesses. Migration from other platforms like WooCommerce, Magento, or BigCommerce to Shopify. Zero-downtime and SEO-friendly migrations to ensure performance.
Performance Optimization & Speed
Site speed audits and improvements. Image optimization and code minification. Reduce cart abandonment with faster checkout experiences and improving the overall performance of store for a better user experience.
Shopify SEO & CRO
On-page Search Engine Optimization for better ranking on Google. Setup structured data and rich snippets for Shopify stores. Analyze user behavior and implement Conversion Rate Optimization strategies to increase sales.
Shopify Apps & API Integrations
Build custom Shopify apps to extend store functionality. Integration with external systems via APIs (e.g., CRM, ERP, or inventory management systems). Ongoing maintenance and app upgrades.
Store Audits & Troubleshooting
Full technical audit to ensure smooth performance. Identify and fix bugs or checkout issues. Post-launch support and store monitoring. Identify issues that could impact its performance or functionality.
Data Management & Reporting
Help with inventory management, including stock updates and alerts. Generate sales reports, customer insights, and performance metrics. Automate order and shipment tracking notifications.
Why Choose Us?
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Certified Shopify Experts
We meet Shopify’s rigorous standards for delivering professional and high-quality services.
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Years of Experience
We have been serving our client for the last 10 years on Shopify projects and whether it’s custom theme development, Shopify App API integrations of third party in Shopify apps , advanced Shopify Plus setups, or complete store migrations our developers can handle everything.
- Industry Verticals
We do projects on different verticals—whether it's managing inventory for an electronics store, showcasing products for a fashion brand, or handling subscription models for wellness businesses. We have varied experience across multiple industries working as a versatile expert capable of understanding and solving diverse business challenges.
- Industries we have worked for:
Fashion & Apparel: Expertise in lookbooks, size guides, and influencer marketing tools. Electronics & Gadgets: Handling complex product filters, variants, and bundling options. Health & Wellness: Implementing subscription models and custom checkout flows. Beauty & Cosmetics: Expertise in product reviews, loyalty programs, and bundling kits. Food & Beverages: Building seamless ordering processes with local delivery and custom packaging.
- 100% Customer Satisfaction:
All of our customers are satisfied with our services which are more importantly related to Improved store efficiency, Enhanced customer experience, Increased revenue and managing Brand loyalty to retain customers and reduce churn.
Ready to start a Project? Let's Connect
You have a Vision. We have the expertise to bring it to life. Take charge of your digital presence with TMD. Collaborate with our highly skilled global team. Request a free estimate now!